Cancellation Policy

Our staff make your health a priority - and we believe that you should put your appointment above other matters and make your health a priority - that way you can be more effective and enjoy life at work, at home and as a person in general.

We require 24 hours of cancellation of appointments for all of our services.

Failure to give 24 hours notice will result in the following cancellation fees which are not claimable on your health fund/insurance company/Medicare:

Pilates/Rehab Classes - 100% of class fee

Massage & Physiotherapy - 50% of consultation fee

Further appointments will not be able to be booked until payment for cancellation fee has been made.

This can be made over the phone by credit card, or at Reception by cash or credit card.

Failure to attend appointment or late cancellations less than four hours notice

Failure to attend without notice or cancelling within four hours of your appointment will result in the following fees which are not claimable on your health fund/insurance company/Medicare:

Pilates/Rehab Classes - 100% of class fee

Massage & Physiotherapy - 100% of consultation fee

Further appointments will not be able to be booked until payment for failure to attend fee has been made.

This can be made over the phone by credit card, or at reception by cash or credit card.